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    Home » FTX suspends accounts amid Kroll security breach
    Crypto

    FTX suspends accounts amid Kroll security breach

    James WilsonBy James WilsonDecember 19, 2025No Comments3 Mins Read
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    Key Takeaways

    • The breach, which exposed non-sensitive data of claimants involved in FTX’s ongoing bankruptcy proceedings
    • FTX noted that despite the breach, no sensitive information such as account passwords, internal systems, or financial funds were compromised.

    In the wake of a recent cybersecurity breach involving Kroll, a third-party agent responsible for managing creditor claims, FTX Derivatives Exchange has taken swift action to safeguard its users and prevent potential future incidents. The financially distressed crypto trading company has opted to temporarily suspend accounts of affected users accessing its claims portal, as it aims to mitigate risks and ensure the security of its customers’ data.

    The decision, communicated through platform X , underscores FTX’s commitment to proactive measures in the aftermath of the breach. The breach, which exposed non-sensitive data of claimants involved in FTX’s ongoing bankruptcy proceedings, triggered concerns about potential data misuse and subsequent harm. FTX’s suspension of accounts on the claims portal is aimed at preventing unauthorized access and unauthorized alterations to submitted claims or schedules.

    In response to Kroll’s cybersecurity incident, FTX has taken the precautionary measure of temporarily freezing affected user accounts within the customer claims portal. We thank you for your patience, and will provide additional information regarding next steps in due course.

    — FTX (@FTX_Official) August 25, 2023

    The breach, originating from a SIM-swapping attack against a Kroll employee, led to the exposure of customers’ names, addresses, email addresses, and the size of their claims. FTX emphasized that despite the breach, no sensitive information such as account passwords, internal systems, or financial funds were compromised.

    FTX has assured its users that all claim data submitted through the Kroll customer claims portal remains secure, meticulously recorded, and valid. The company strongly advised its users against making any modifications to their claims or schedules in response to the incident, further ensuring the integrity of the claims process.

    Kroll Restructuring Administration, the claims and noticing agent appointed for FTX’s bankruptcy proceedings, has worked closely with FTX to address the breach. Kroll confirmed that its ongoing oversight and management of the situation have been effective in maintaining security. Additionally, Kroll clarified that the breach had no impact on FTX account passwords or the internal systems of the cryptocurrency exchange.

    FTX clarified that Kroll did not handle FTX account passwords, thereby reinforcing the fact that FTX’s internal systems remain uncompromised. In parallel, Kroll has taken steps to directly inform affected individuals about precautionary measures they can take to safeguard their personal information.





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